Delivery Information – Desire

Delivery Information

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the doorstep or with neighbors.

Royal Mail Update Canada Post – Friday 23 November, 2018

Update sent from Royal Mail

We have received a notification from Canada Post who has requested that Royal Mail and all other International Postal Operators (and consolidators) suspend the dispatch of international traffic destined for Canada, until further notice.

This request is a result of extensive delays and disruption to Canada Post’s network operations, caused by ongoing strike action by the Canadian Union of Postal Workers (CUPW) since October. This disruption is across the Canadian postal network and affects domestic and international mail.

This means we are no longer able to accept items bound for Canada and have been advised by Canada Post that this is likely to remain the situation for the foreseeable future, meaning the next few weeks, including the peak holiday season and into January 2019.

Apologies for any inconvenience this may cause.

Christmas Hours And Dispatch – 2019

Christmas posting dates for guaranteed delivery

DPD
Wednesday 20th December: EU, Highlands and Islands.
Monday 23rd December: Standard UK addresses

Royal Mail:
Wednesday 18th: 2nd Class
Friday 20th December: 1st Class, Mail Tracked 24* and Royal Mail Tracked 48* Royal
Monday 23th December: Special Delivery Guaranteed

Opening hours:
Friday 20th December: Normal service

Monday 23rd December: Normal service
Christmas Eve: CLOSED
Christmas Day: CLOSED
Boxing Day: CLOSED
Friday 27th: OPEN*Dispatching/Office will be closed

Monday 30 December: OPEN*Dispatching/Office will be closed
New Year’s Eve: CLOSED
New Year’s Day: CLOSED
Thursday 2nd Jan: Normal Service
Friday 3rd Jan: Normal Service

 

International
https://www.royalmail.com/sites/default/files/Royal-Mail-2018-Latest-Recommended-Posting-Dates-Consumer.pdf 

Service Time for Delivery Cost
UK: Royal Mail Tracked 24 1 working days £5.99
USA: Royal Mail International 5-7 Days £15.99
UK: DPD Express Next Day 1 working day £6.99
Russia: Royal Mail International  5-7 Days £10.99
EU: Royal Mail International 3-7 Days £7.99
Worldwide Royal Mail International 5-7 Days £7.99 to £15.50

UK:- Goods are dispatched by the choice you select during checkout Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-3 days. £5.99

BFPO (British Forces Post Office):- Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-5 days.

DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-2 days. £6.99

Southern Ireland:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days.

Europe:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days. £7.99

Rest of World:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days. £15.50


Returns Policy:-

All Returns you must email with problems us at support@pedrosshop.co.uk for a Return number.
Return or exchange an item – our 100% money-back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Our Returns address is Pedros Shop PO BOX 228 Hitchin Herts SG4 0WW
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